Documentation
Select the desired section:
Select the desired section:
Call back
Please leave your phone number and we will call you within 15 minutes
Order BASIC configuration burner
Order STANDART configuration burner
This personal data processing policy has been drawn up in accordance with the requirements of the Federal Law of July 27, 2006. No. 152-FZ “About Personal Data” (hereinafter referred to as the Law on Personal Data) and determines the procedure for processing personal data and measures to ensure the security of personal data taken by the administration of the website https://vulcanshop.ru/ (hereinafter referred to as the Operator).
1.1. The operator sets as its most important goal and condition for the implementation of its activities the observance of the rights and freedoms of a person and a citizen in the processing of his personal data, including the protection of the rights to privacy, personal and family secrets.
1.2. This Operator's policy regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator can receive about visitors to the website https://vulcanshop.ru/.
2.1. Automated processing of personal data - processing of personal data using computer technology.
2.2. Blocking of personal data is a temporary suspension of the processing of personal data (unless the processing is necessary to clarify personal data).
2.3. Website - a set of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at the network address https://vulcanshop.ru/.
2.4. Personal data information system - a set of personal data contained in databases, and information technologies and technical means that ensure their processing.
2.5. Depersonalization of personal data - actions as a result of which it is impossible to determine, without the use of additional information, the ownership of personal data by a specific User or other subject of personal data.
2.6. Processing of personal data - any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
2.7. Operator – a state structure, municipal state structure, legal entity or individual, independently or jointly with other persons organizing and (or) carrying out the processing of personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, the actions (operations) performed with personal data.
2.8. Personal data - any information relating directly or indirectly to a specific or identifiable User of the website https://vulcanshop.ru/.
2.9. Personal data authorized by the subject for distribution is Personal Data, access to an unlimited number of persons to which is provided by the subject of personal data by giving consent to the processing of personal data permitted by the subject of personal data for distribution in the manner prescribed by the Law on Personal Data (hereinafter - personal data allowed for distribution).
2.10. User - any visitor to the website https://vulcanshop.ru/.
2.11. Providing personal data - actions aimed at disclosing personal data to a certain person or a certain circle of persons.
2.12. Dissemination of personal data - any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or familiarizing with personal data of an unlimited number of persons, including the disclosure of personal data in the media, placement in information and telecommunication networks or providing access to personal data in any other way.
2.13. Cross-border transfer of personal data is the transfer of personal data to the territory of a foreign state, to an authority of a foreign state, to a foreign individual or a foreign legal entity.
2.14. Destruction of personal data - any actions as a result of which personal data is irretrievably destroyed with the impossibility of further restoration of the content of personal data in the information system of personal data and or destruction materials that carriers of personal data.
3.1. The operator has the right:
– receive from the subject of personal data reliable information and / or documents containing personal data;
– in the event that the subject of personal data withdraws consent to the processing of personal data, the Operator has the right to continue processing personal data without the consent of the subject of personal data if there are grounds specified in the Law on Personal Data;
– independently determine the composition and list of measures necessary and sufficient to ensure the fulfillment of the obligations provided for by the Law on Personal Data and the regulatory legal acts adopted in accordance with it, unless otherwise provided by the Law on Personal Data or other federal laws.
3.2. The operator is obliged:
– provide to the subject of personal data, at his request, with information regarding the processing of his personal data;
– organize the processing of personal data in the manner prescribed by the current legislation of the Russian Federation;
– respond to requests from personal data subjects and their legal representatives in accordance with the requirements of the Law on Personal Data;
– report to the authorized structure for the protection of the rights of subjects of personal data, at the request of this body, the necessary information within 30 days from the date of receipt of such a request;
– publish or otherwise provide unrestricted access to this Policy regarding the processing of personal data;
– take legal, organizational and technical measures to protect personal data from unauthorized or accidental access to them, destruction, modification, blocking, copying, provision, distribution of personal data, as well as from other illegal actions in relation to personal data;
– stop the transfer (distribution, provision, access) of personal data, stop processing and destroy personal data in the manner and cases provided from the Personal Data Law;
– perform other duties provided from the Law on Personal Data.
4.1. Subjects of personal data have the right to:
– receive information regarding the processing of his personal data, except as otherwise provided by federal laws. The information is provided to the subject of personal data by the Operator in an accessible form, and it should not contain personal data relating to other subjects of personal data, unless there are legal basis for disclosing such personal data. The list of information and the procedure for obtaining it are established by the Law on Personal Data;
- require the operator to clarify his personal data, block or destroy them if the personal data is incomplete, outdated, inaccurate, illegally obtained or not necessary for the stated purpose of processing, as well as take legal measures to protect their rights;
– put forward the condition of prior consent when processing personal data in order to promote goods, works and services on the market;
– to withdraw consent to the processing of personal data;
- appeal to the authorized structure for the protection of his rights of subjects of personal data or in court against illegal actions or inaction of the Operator when processing his personal data;
– to protect other rights provided by the legislation of the Russian Federation.
5.1. Full Name.
5.2. Email address.
5.3. Phone numbers.
5.4. The site also collects and processes anonymous data about visitors (including cookies) using Internet statistics services (Yandex Metrika and Google Analytics and others).
5.5. The above data further in the text of the Policy are united by the general concept of Personal data.
5.6. Processing of special categories of personal data relating to race, nationality, political views, religious or philosophical beliefs, intimate life is not carried out by the Operator.
5.7. Processing of personal data permitted for distribution from among the special categories of personal data specified in Part 1 of Art. 10 of the Law on Personal Data is allowed if the prohibitions and conditions provided for in Art. 10.1 of the Personal Data Law.
5.8. The User's consent to the processing of personal data permitted for distribution is issued separately from other consents to the processing of his personal data. At the same time, the conditions provided for, in particular, Art. 10.1 of the Personal Data Law. Requirements for the content of such consent are established by the authorized structure for the protection of the rights of subjects of personal data.
5.8.1 Consent to the processing of personal data permitted for distribution, the User provides to the Operator directly.
5.8.2 The Operator is obliged, no later than three working days from the date of receipt of the specified consent of the User, to publish information on the conditions of processing, on the existence of prohibitions and conditions for the processing by an unlimited number of persons of personal data permitted for distribution.
5.8.3 The transfer (distribution, provision, access) of personal data authorized by the subject of personal data for distribution must be terminated at any time at the request of the subject of personal data. This requirement should include the last name, first name, patronymic (if any), contact information (telephone number, e-mail address or postal address) of the subject of personal data, as well as a list of personal data, the processing of which is subject to termination. The personal data specified in this request can be processed only by the Operator to whom it is sent.
5.8.4 Consent to the processing of personal data permitted for distribution terminates from the moment the Operator receives the request specified in clause 5.8.3 of this Policy regarding the processing of personal data.
6.1. The processing of personal data is carried out on a legal and fair basis.
6.2. The processing of personal data is limited to the achievement of specific, predetermined and legitimate purposes. It is not allowed to process personal data that is incompatible with the purposes of collecting personal data.
6.3. It is not allowed to combine databases containing personal data, the processing of which is carried out for purposes that are incompatible with each other.
6.4. Only personal data that meet the purposes of their processing are subject to processing.
6.5. The content and scope of the processed personal data correspond to the stated purposes of processing. The redundancy of the processed personal data in relation to the stated purposes of their processing is not allowed.
6.6. When processing personal data, the accuracy of personal data, their sufficiency, and if necessary, relevance in relation to the purposes of processing personal data, is ensured. The operator takes the necessary measures to ensure data adoption and removes or clarifies incomplete or inaccurate data.
6.7. The storage of personal data is carried out in a form that allows determining the subject of personal data, no longer than required by the purposes of processing personal data, if the period for storing personal data is not established by federal law, an agreement to which the subject of personal data is a part of agreement. The processed personal data is destroyed or depersonalized upon reaching the goals of processing or in case of loss of the need to achieve these goals, unless otherwise provided by federal law.
7.1. Purpose of processing the User's personal data:
– informing the User by sending e-mails;
– conclusion, execution and termination of civil law contracts;
– providing advice.
7.2. The Operator also has the right to send notifications to the User about new products and services, special offers and various events. The User can always refuse to receive informational messages by sending an email to the Operator at info@vulcanshop.ru with the note “Rejection of notifications about new products, services and special offers”.
7.3. Anonymized data of Users collected using Internet statistics services are used to collect information about the actions of Users on the site, improve the quality of the site and its content.
8.1. The legal basis for the processing of personal data by the Operator are:
- Federal Law "About Information, Information Technologies and Information Protection" dated July 27, 2006 N 149-FZ;
– federal laws, other regulatory legal acts in the field of personal data protection;
– Users' consent to the processing of their personal data, to the processing of personal data permitted for distribution.
8.2. The Operator processes the User's personal data only if they are filled in and / or sent by the User themself through special forms located on the site https://vulcanshop.ru/ or sent to the Operator by e-mail. By filling out the relevant forms and / or sending their personal data to the Operator, the User expresses his consent to this Policy.
8.3. The Operator processes anonymized data about the User if it is allowed in the User's browser settings (saving cookies and using JavaScript technology is enabled).
8.4. The subject of personal data independently by himself decides on the provision of his personal data and gives consent freely, by his own wish and in his own interest.
9.1. The processing of personal data is carried out with the consent of the subject of personal data to the processing of his personal data.
9.2. The processing of personal data is necessary to achieve the goals provided for by an international agreement of the Russian Federation or the law, to carry out the functions, powers and duties assigned by the legislation of the Russian Federation to the operator.
9.3. The processing of personal data is necessary for the judicial acts, an act of another party or official subject to execution in accordance with the legislation of the Russian Federation of enforcement proceedings.
9.4. The processing of personal data is necessary for the performance of an agreement to which the subject of personal data is a party or beneficiary or guarantor, as well as to conclude an agreement on the initiative of the subject of personal data or an agreement under which the subject of personal data will be the beneficiary or guarantor.
9.5. The processing of personal data is necessary to exercise the rights and legitimate interests of the operator or third parties, or to achieve socially significant goals, provided that the rights and freedoms of the subject of personal data are not violated.
9.6. The processing of personal data is carried out, access of an unlimited number of persons to which is provided by the subject of personal data or at his request (hereinafter referred to as publicly available personal data).
9.7. Processing of personal data subject to publication or mandatory disclosure in accordance with federal law is carried out.
The security of personal data processed by the Operator is ensured through the implementation of legal, organizational and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.
10.1. The Operator ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized persons.
10.2. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of applicable law or if the subject of personal data has given consent to the Operator to transfer data to a third party to fulfill obligations under a civil law contract.
10.3. In case of detection of inaccuracies in personal data, the User can update them independently by sending a notification to the Operator to the Operator’s e-mail address info@vulcanshop.ru marked “Updating personal data”.
10.4. The term for the processing of personal data is determined by the achievement of the purposes for which the personal data were collected, unless a different period is provided by the contract or applicable law. The User may at any time withdraw his consent to the processing of personal data by sending the Operator a notification by e-mail to the Operator's email address info@vulcanshop.ru marked "Withdrawal of consent to the processing of personal data".
10.5. All information that is collected by third-party services, including payment systems, means of communication and other service providers, is stored and processed by these persons (Operators) in accordance with their User Agreement and Privacy Policy. The subject of personal data and / or the User is obliged to independently familiarize themselves with the specified documents in a timely manner. The Operator is not responsible for the actions of third parties, including the service providers specified in this clause.
10.6. The prohibitions established by the subject of personal data on the transfer (except for granting access), as well as on the processing or processing conditions (except for obtaining access) of personal data permitted for distribution, do not apply in cases of processing personal data in state, public and other public interests determined by law RF.
10.7. The operator, when processing personal data, ensures the confidentiality of personal data.
10.8. The operator stores personal data in a form that allows to determine the subject of personal data, no longer than required by the purposes of processing personal data, if the period for storing personal data is not established by federal law, an agreement to which the subject of personal data is a party, beneficiary or guarantor.
10.9. The conditions for terminating the processing of personal data may be the achievement of the purposes of processing personal data, the expiration of the consent of the subject of personal data or the withdrawal of consent by the subject of personal data, as well as the identification of unlawful processing of personal data.
11.1. The operator collects, records, systematizes, accumulates, stores, clarifies (updates, changes), extracts, uses, transfers (distributes, provides, accesses), depersonalizes, blocks, deletes and destroys personal data.
11.2. The operator carries out automated processing of personal data with the receipt and / or transmission of the received information via information and telecommunication networks or without it.
12.1. Before the start of the cross-border transfer of personal data, the operator is obliged to make sure that the foreign state be carried out provides reliable protection of the rights of subjects of personal data.
12.2. Cross-border transfer of personal data on the territory of foreign states that do not meet the above requirements, can be carried out only if there is a written consent of the subject of personal data to the cross-border transfer of his personal data and / or execution of an agreement to which the subject of personal data is a party.
The operator and other persons who have access to personal data are obliged not to disclose to third parties and not to distribute personal data without the consent of the subject of personal data, unless otherwise provided by federal law.
14.1. The User can receive any comments of the processing of his personal data by contacting the Operator via e-mail info@vulcanshop.ru.
14.2. This document will reflect any changes in the personal data processing policy by the Operator. The policy is valid indefinitely until it is replaced by a new version.
14.3. The current version of the Policy is freely available on the Internet at https://vulcanshop.ru/en#privacy-policy.
Notice! By purchasing the Goods, you confirm your full acceptance of the following terms and conditions.
Payment is possible in several ways:
- Payment with money transfer services (PayPal, Western Union, Paysend)
- Payment of the whole amount of the order by bank transfer (SWIFT).
- Payment by bank card through our website.
- Payment by transfer to a seller’s bank card directly.
For legal entities, payment is made by bank transfer after invoicing.
PAYMENT DETAILS FOR BANK TRANSFER (SWIFT):
Beneficiary name: IE Shiryaev Sergey Stanislavovich
INN (VAT Number): 332514208872
Address: BLAGOVESCHENSKAYA STR., 17 VLADIMIRSK AYA, SNOVITSY RURAL COMMUNITY, RUSSIA, 601280
Account number (IBAN): 40802978601500001956
Bank name: Bank Otkritie Financial Corporation (Public Joint-Stock Company)
Short name: Bank Otkritie FC (PJSC)
Country, city: 2/4 Letnikovskaya str. , Moscow, Russia, 115114
SWIFT: JSNMRUMMXX
For private use, payment by bank card is possible through the website or by direct transfer to the seller's card.
To pay for the Goods with a bank card, select the burner configuration and click the “PAY ONLINE” button. Payment is available through PJSC SBERBANK using Bank cards of the following payment systems: VISA, MasterCard, MIR.
For payment (entering your card details), you will be redirected to the payment gateway of PJSC SBERBANK. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa or MasterCard SecureCode, you may also need to enter a special password to make a payment. This site supports 256-bit encryption. The confidentiality of the reported personal information is provided by PJSC SBERBANK. The entered information will not be provided to third parties, except as provided by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int. and MasterCard Europe Sprl.
We deliver the Goods by means of transport company. Payment for delivery is made before shipping of the Goods at a pre-agreed address at the rates of the transport company.
When accepting the Goods, it is necessary in the presence of the forwarding company representative.
When the buyer(recipient) receives the goods, the quantity and quality of goods have to be checked.
After the above actions are completed, the Buyer (recipient) signs in the consignment note of the transport company in the column: “Recipient” and collects a copy of the consignment note. By putting his signature, the Buyer (recipient) confirms that he is a person authorized to receive the Goods.
If the Goods are not delivered in a full set, or shipped damaged or broken, the recipient is obliged, with the representative person of a forwarding company, to contact the Red Vulcan company manager by phone / whatsapp +7 900 58 66 400.
4.1 Manufacturer guarantees the compliance of the Goods with the established requirements and the normal operation of the electric burner, provided that the user observes the conditions of operation, storage, transportation and care.
The product passport is supplied with the oven in a package box or can be sent additionally in electronic form at the request from the Buyer.
4.2 The date of sale is considered from the date of receipt of the electric burner by the Buyer for use, as evidenced by the marks of the transport company consignment bill and the signature in the consignment bill.
4.3 Any quality claims are considered only after contacting the manufacturer's representatives. In some cases, for a more detailed analysis of the problem that has arisen, the manufacturer has the right to request photos and video materials from the Buyer.
The warranty does not cover:
− the heating element if it is using by loaded with more than 40 coals. The manufacturer has sufficient competences to determine the fact of the “overload” of the electric burner;
− for failures and malfunctions caused by transport damage (not related to the shipping of the electric burner from the Manufacturer to the Buyer), careless handling or improper maintenance;
− faults caused by causes beyond the control of the manufacturer, such as power surges, exposure to moisture, natural phenomena and natural disasters.
- Decrease in the efficiency of the heating element after a long period of operation, as well as its small thermal deformations, which are natural physical processes and are not considered as warranty cases. To improve performance, a general daily cleaning of the heating element is required, for example, with a dry waffle towel.
4.4 For all questions related to warranty repairs, please contact the following communication channels:
− e-mail: info@vulcanshop.ru
− phone: +7 900 58 66 400
− vk.com/vulcanstore
The Manufacturer is not responsible for damage to the health and property of the Buyer if this is caused by the use of the burner in violation of the installation instruction, the rules for using that described in Manual Instruction, or Buyer uses a faulty electric furnace.
Return of Goods, purchased through our online store, is possible if it was not in use, there are marked factory labels, tags, etc., marketable condition is preserved, not broken, and sell-shipping documents are presented.
The properties and characteristics of the goods may vary from one released batch of goods to another.
The buyer may return the Goods purchased through our online store, during 7 days (According to the Law of the Russian Federation "For the Protection of Consumer Rights", Article 26.1 on the Remote Selling Goods).
To return the Goods, an identity document is required (passport of a citizen of the Russian Federation / international passport, temporary identity card of a citizen of the Russian Federation).
To return, you need the request in free form or on the submitted letterhead of the Seller. This request is submitted in person at the company's office, by mail with an inventory and a return receipt. In some cases, in agreement with the Seller's management, Buyer may send requests by e-mail.
The goods return can only be made as a complete set return, when the set was been sold.
Delivery cost in this case is paid by the Buyer.
If, when considering the Buyer's claim for the return of the Goods, it is established that the Goods were in use, have defects (cracks, scratches, chips, mechanical damage, with the exception of hidden manufacturing defects), are incomplete or not in their original packaging, then the change or return of goods is not possible.
The properties and characteristics of the goods may vary from one released batch of goods to another.
Changing or Return of the Goods with a hidden manufacturing defect (significant defect) will be made in accordance with the "Protection of Consumer Rights law".
When considering questions about the product, make sure that you have fully read the instruction manual for the product, including the sections describing installation and product care.
For changing or returning a product, a manufacturer's conclusion is required.
On the basis of the manufacturer's conclusions, at the request of the Buyer, the Goods are exchanged for an analogue one, or the cost of Goods will return to the Buyer(cash at the company's office or transfer to a Buyers bank card). The term for the return of funds is agreed, but cannot be more than 10 calendar days.
If, as a result of the testing of the Goods, shows that damage appeared from the reasons for which the Seller (Manufacturer) is not responsible, the Buyer is obliged to cover the costs associated with the testing, transportation and storage of the goods for the expertises.
Return of funds to your bank account are usually from 5 to 30 business days (the period depends on the Bank that issued your bank card).
Thank you!
The Information was submitted succesfully. Our manager will contact you shortly.
Error!
Error occurred when sending the form. Please try again.